Sign in with your sales code and password
Training · Products · Scripts · CoPilot · Support · Contacts
Everything you need in one place. Jump straight to what matters.
Master the fundamentals of merchant services sales. Click any module to start.
Know your products inside and out so you can match the right solution to every merchant.
A restaurant doing $30K/month saves $900–$1,200/month in fees. That's up to $14,000/year back in their pocket.
In exchange for deferring the hardware cost, a portion of your residual is offset until the hardware cost is recovered. Make sure you understand the offset before offering this program.
| Device | Standard Price | Clover Advantage Price |
|---|---|---|
| Clover Flex 3 Bundle | $395 | $0 |
| Clover Mini 3 Bundle | $725 | $0 |
| Clover Station Solo w/ Cash Drawer | $1,250 | $799 |
| Clover Station Duo 2 w/ Cash Drawer | $1,499 | $999 |
Word-for-word scripts for every stage of the sales process.
"Hi, is the owner or manager around? I'm [Name] with Merchant1 Solutions — we work with a lot of businesses here in the Valley and I wanted to take 2 minutes to show you how we're helping business owners save anywhere from $500 to over $2,000 a month on their card processing. Is now a good time or would later this week work better?"
You're not asking if they want to hear a pitch — you're assuming they do and giving two options. Lead with the money saved. Always.
"That's great — most of our best customers came from somewhere else. Here's the thing: we have a $500 rate beat guarantee. If you show me your last processing statement and I can't beat your current rate, I'll give you $500 cash. No obligation. What do you have to lose?"
"That's great to hear — most people I talk to feel that way until we compare. I'm not asking you to switch today. Just let me pull up your last statement and show you what you're actually paying. If there's no savings, I'll leave and never bother you again. Fair enough?"
"Of course. Can I ask — what specifically are you thinking through? Is it the switch itself, the equipment, the service fee for customers, or something else? [Listen.] Got it — so if I can address that, are you ready to move forward?"
"I need to think about it" almost always means a hidden objection. Ask what it is directly.
"When does that end? [Listen.] Perfect — I'll reach out 60 days before that date. In the meantime, let me leave you my info and show you what you'd be saving so when that day comes, you know exactly who to call."
Add them as New Lead in the CRM and set a follow-up date 60 days before contract end. These close reliably.
"I completely understand — nobody wants more on their plate. The good news is I handle everything. I set it up, I train your staff, I'm your local contact if anything goes wrong. Most businesses are live in 3–5 business days with zero downtime. You don't do anything except say yes."
"I get that a lot — and I'd feel the same way. The reason we can do this is cash discount. Instead of you absorbing the fee, card customers pay a small service charge. It's the same model gas stations have used for years. Completely legal, required disclosures. I can show you a demo on the terminal right now."
"That's the most common concern I hear — and it almost never plays out that way. Customers are used to it everywhere now. Less than 1% of businesses we set up see real pushback. And remember — cash customers get the best price, which they love. Your regulars aren't going to stop coming in over a few cents."
"Absolutely — decisions like this are always better made together. When are you both usually here? I'd love to come back when you're both available. Would Thursday work, or is another day better?"
Get a specific day and time before you walk out. Vague follow-ups don't close.
"I'm sorry to hear that — and that's the exact reason I'm here. I'm local. If something goes wrong, you don't call a 1-800 number — you call me directly. What happened with your last processor? [Listen.] That wouldn't happen with us because [address specifically]."
CoPilot is the backbone of your agent business. Everything runs through here.
Digital application submission with real-time status tracking every step of the way.
Line-item residual detail so you know exactly what you're earning and why.
Order and manage Clover and other hardware directly from CoPilot.
Submit support requests, profile changes, and operational requests via CoPilot tickets.
Track merchant risk status and respond to any compliance issues proactively.
Full visibility into every merchant in your book — status, volume, activity.
| Request Type | What's Included | SLA |
|---|---|---|
| Profile & Bank Changes | Bank account, phone, email, address | 3–5 Business Days |
| Sales Code Creation (Partner-paid) | New agent sales codes you fund | 5–7 Business Days |
| Sales Code Creation (Fiserv-paid) | New agent sales codes funded by Fiserv | 7–10 Business Days |
| Legal Name Change | DBA/Legal name, ownership change | 10–15 Business Days |
SLAs only start once ALL supporting documents are submitted. Incomplete submissions will delay your request.
All orders ship via FedEx — Ground, 2-Day, 3-Day Express, Overnight, or Saturday delivery. Cost is based on quantity and option selected. Clover Go NFC can be purchased in bulk (case of 40) through First Data Hardware Services (TASQ).
| Return Type | Restocking Fee |
|---|---|
| Standard Clover device (per unit) | 20% of device cost |
| Clover Kiosk | 30% of device cost |
| Non-serialized items (per order) | 20% of cost |
| Accessories (cash drawers, printers, etc.) | $10.00 per item |
To avoid restocking fees, you can keep the device and request a re-provision for a different merchant instead of returning it.
LTE-enabled devices (Station Duo, Mini, Flex, Compact LTE) incur a $35/month per SIM wireless fee. First 5 SIMs at $35; additional SIMs at $15/month each.
Common questions from agents. Can't find your answer? Contact Emerson directly.
Your invoices, equipment charges, and current balance with Merchant1 Solutions.
Who to call and when. Always start with Emerson for anything M1S-related.
For deals, boarding status, commissions, agent setup, or anything else — reach out directly. I'm local, I'm available, and I'll handle it.